Refund policy

Return & Refund Policy – Glowify

At Glowify, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The product must be unused and in its original packaging.
• The item must be in the same condition you received it.
• Proof of purchase or order number is required.

For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless the item is defective or incorrect.  

Damaged, Defective, or Incorrect Items

If you received:

• a damaged product,
• the wrong item, or
• a defective item,

please contact us within 48 hours of delivery with clear photos or videos of the issue. We will gladly arrange a replacement or refund.  

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.  

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used skincare products
• Sale or clearance items
• Gift cards
• Items damaged through misuse

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
• We recommend using a trackable courier service for returns.

Contact Us

For any return or refund inquiries, please contact us at:

📧 oratilejayrza@gmail.com

We aim to respond within 24 hours.